About HitBTC

When you think about BTC you cannot take a chance to skip the name of this major crypto exchange based out of Europe since 2013 named HitBTC under Ullus Corporation.

btc hitbtc
Bitcoin Exchange: Bitcoin, Ethereum, EOS, Zcash / HitBTC

It provides the cryptocurrency trading services to institutions, merchants and individual traders across the globe.

HitBTC provides its users with multiple trading operations for some popular digital currencies (BTC, LTC, DOGE, QCN, NXT, FCN, BCN, and XMR) and also fiat like (EUR, USD).

Making a deposits/withdrawals– HitBTC Support

Making a deposit- HitBTC

For fiat deposits/withdrawals within the exchange, SEPA transfers are present and wire services are available from foreign countries. It also allows us to purchase and sell Bitcoin using the credit card.

HitBTC Exchange – How to trade?

HitBTC focuses on providing super-efficient technology for crypto trading. Its core matching engine is said to be the most hi-end technical product in its range. It provides real-time settlement (T+0 settlement), advanced order matching algorithms. And has also been boasted for its anti-fault feature and high availability.

For any issues, you can always dial on HitBTC customer support number to avail of help.

Due to its durability and fault-tolerance feature more trading pairs with altcoins were added, including DOGE, QCN, NXT, FCN, BCN, and XMR during summer 2014.

It was also included in the TeraExchange Bitcoin Price Index in late 2014.

HitBTC App using API

HitBTC’s API is extremely stable and has proven to fulfill the needs of algorithmic traders and provides an easy integration. It is compatible with LFT setups, and algorithmic trading systems and patterns.

 HitBTC API Keys

It also left no stone unturned to satisfy the need of the institutional by existing systems HitBTC is accessible via the FIX protocol.

Accept funds in USD/ EUR to your account

HitBTC accepts account funding in USD and EUR. SEPA payments are processed the same day and no commission or processing fees are charged (available for EUR only). International wire transfers (SWIFT) are also accepted and the processing time can range between 1-3 days.

Presently HitBTC supports over top ten currency pairs, including BTC/USD, BTC/EUR, LTC/USD, LTC/EUR, LTC/BTC, EUR/USD, EUR/GBP, GPB/USD, DOGE/BTC, XMR/BTC, BCN/BTC, and NXT/BTC.

HitBTC Authenticator Two Factor Authentication (2FA)

2-factor authentication – HitBTC Support
Secure your account using 2FA

HitBTC makers take security of the users very seriously and its prioritized at the top and hence it has came up with multiple security measures Multi Two Factor Authentication 2FA and MFA is immediately shown to the user upon going to Settings tab.

2FA is suggested with the active popup for login and withdrawals

Recent activity access in your account

Your recent activity is shown at the bottom of the settings page, to notify you if someone is attempting to access or has accessed your account without your consent.

HitBTC Support: How to protect your HitBTC account from intruders?

Verification is built into the withdrawal process in order to protect the users from any kind of malicious hackers who might be attempting to get into and rob your entire life savings.

Guest Mode:

With the feature of guest mode, it allows the users to explore markets hassle-free. Anyone can check the latest market data, charts, and order book, without even logging into an account.

Voting System:

HitBTC has introduced a unanimous voting system in which a particular coin can be added to the list through votes from users and guests.

HitBTC: Trading Fees For The Traders

Now let’s talk something about the trading fees as the traders on the platform look forward to before joining the community. The trading fee has certain rules and regulations to make sure that the makers and takers remain on the platform for continuous trading.

HitBTC fees — The taker-maker model on HitBTC exchange

Trading Fee Tier:

HitBTC employs the “maker-taker” model with the sole purpose of maintaining and maximizing liquidity. With the HitBTC system, “makers” are pushed to maintain and grow liquidity to the market.


The chief aim of maker-taker fees is to propagate trading in and out of the activity within an exchange. On HitBTC, “Takers” are charged according to Trading Fee slabs.


The “maker” is a trader who puts in liquidity to the order book by placing a limit order below the best ask price for the buy and above the best bid price for the seller.

Who are makers and takers?

Well, in the maker-taker model, the “taker” is the one who eliminates the liquidity from the book by placing an order that matches immediately with an existing order on the book (Like peer to peer). The taker pays the fee from the committed trade.

So in short everything boils down to the point, at HitBTC are always trying to enhance your experience with their platform. They aim to facilitate your trading process by providing greater liquidity.


Since the blockchain industry values openness and transparency. HitBTC’s System Monitor provides key metrics for the system performance and availability, including the live statistics of incoming/outgoing transactions.

Platforms Supporting HitBTC Exchange

With the steep increase in the technology sector there have been many operating system introduced for the users according to their usability, So here are the list of all the operating system that supports HitBTC exchange


Linux Operating system




HitBTC & It's Conclusion

Now let’s get to the point which every trader looks into before entering into any exchange, that is its pros and cons which allows the users to justify their presence on a particular platform.

Advantages of HitBTC

Can create and access account anonymously

Catchy interface

50 plus crypto currencies supported

Lower trading fee

Higher security

Multi lingual

Troll box availability

Disadvantages of HitBTC

Demo accounts are not smooth to use

Time taking verification

No Mobile applications available

Slow withdrawal

Lack of HitBTC customer support and service

Now it’s completely up to the users to evaluate the following pros and cons and take the decision wisely as you are about to put your lifetime savings on a platform over internet.

HitBTC: It's Customer Support and Services

If you are using some other operating system and face trouble with the setup of your account on HitBTC, feel free to pick the phone and dial on hitBTC Customer help service to get in touch with the hitBTC live human representative to deal with your ongoing issues.

Below are the list of most common problems faced by the hitBTC users while accessing this platform;


  • How to register my account on hitBTC?
  • The lost password of HitBTC exchange
  • Forgot email for hitbtc
  • Lost Google 2FA for hitbtc
  • Lost phone with 2FA
  • Lost my Funds on Hitbtc
  • Unable to withdraw my assets
  • Assets missing
  • Coins getting converted automatically
  • How to start on hitBtc?
  • Does hitBTC support my country?
  • Why verification takes so long?
  • How to create hitBTC API?
  • How to list my coin on hitBTC through voting?

For any of these above listed problems you can click on https://support.hitbtc.com/hc/en-us and select the tab according to your issue to get the proper resolution. Yet not able to find the answer, you can always try to contact hitBTC Customer support number via AltBlockchain.

I have lost phone, how do I recover my 2fa?

2FA or 2 Factor authentication is a security measure offered by almost all online financial services in order to protect your account under layers of the wall. If you have lost your device or 2FA code, you can always the seed code (backup code) to get back into your account. That’s the reason we always suggest you write down your backup code while activating the 2Factor auth service.

In case if you are not able to login to your account even after having your device and your 2FA code, I suggest you match the time zone of your devices and retry it again.

And if you have lost your device which had your 2FA code then you can punch in the backup code to get in into your account and later disable the 2FA service.

In case if you missed to note down the backup code then this would be the risky operation for our team to unlock it for you as it would open multiple security features from your account. So the Hitbtc team needs to make sure that the request is from the real owner by going through multiple verifications which will require your lots of patience and time.

If you feel that you have lost your 2FA and you need to get access to your account back, I request you to click on the link below and fill in the form.


How to withdraw funds from Hitbtc?

To pull back your coins, if you don’t mind go to your Account page. You will see the “Withdraw” segment there, which contains catches, one catch for every digital currency.

From the start, ensure that the coin you’d prefer to pull back is hung on your principle or exchanging account. Move the assets from your exchanging account if necessary, at that point hit the “Withdraw” button.

Indicate the sum you’d prefer to pull back. Significant: the sum ought to contain close to 8 digits after the decimal point, in any case, your withdrawal demand won’t be handled.

Glue the goal address into the “Address” field. Ensure that you’re utilizing the right location. When your assets are sent, it is difficult to turn around the exchange.

Some advanced resources and getting parties to require additional goal identifiers to perform exchanges effectively. For instance, a few administrations will give you a location AND a Payment ID. So to pull back XMR, for instance, you would need to determine the location AND the Payment ID. If you don’t mind be certain that you’ve determined both effectively, and you’re all set! On the off chance that the goal account doesn’t require a Payment ID, simply leave this field unfilled.

A withdrawal sum ought to be more noteworthy than the system expense sum. The expense sum is indicated directly under the “Sum” field.

How to retrieve deposit sent on wrong address?

Blockchain exchanges are irreversible. That implies that If you coincidentally send a store to an inappropriate location, your coins will in all likelihood be hopelessly lost as no one has the way into that address. Before starting your exchange, it would be ideal if you twofold watch that the goal address contains no grammatical mistakes and blunders.

Be that as it may, in the event that you incidentally store one digital money to another cryptographic money address on HitBTC, we will probably have the option to support you. For instance, a store of BTC to a USDT address can be fixed.

Note that rectifying such mix-ups requires a lot of exertion for a few people. It is a manual procedure related to high dangers, and the time has come devouring. If it’s not too much trouble recall the accompanying:

  • Recovery of stores sent unintentionally is tedious. If it’s not too much trouble be set up to pause; and
  • What could be compared to $100 will be deducted from the measure of your store as a subsidizes recovery expense?

IMPORTANT: Even after everything said above, some cases may not be helped.

Please contact HitBTC Support Team to see if your deposit can be retrieved.

How to make deposit on hitBTC?

hitBTC is not only an exchange platform but it can also be used for deposits and withdraw purposes and by following the below-mentioned steps you can make the deposit safely-

  • Go to your Account page or just click the green “Deposit” button in the top right corner after you login.
  • Find the coin (use the “Search” field at the top) and hit the button in the “Deposit” column. This will provide your wallet address.
  • Copy and paste this address at a third-party service to initiate a transaction
  • You will soon see the sent amount in your hitBTC account.

NOTE: Please remember that each asset in your account has a separate unique address. A deposit sent to a wrong address cannot be automatically processed, and transactions confirmed on the blockchain are irreversible.

Does hitBTC supports US dollars deposit?

Fiat currencies (US dollars, euros, British pounds, etc.) are not currently supported on HitBTC. Hence, you cannot link your HitBTC account with your bank account.

However, you can buy bitcoins using your Visa or Mastercard. This option is located on the very top of your Account page and is provided by our partners from Changelly.

You will need to send the purchased coins to your BTC deposit address on HitBTC.

How to create an account on hitBTC?

hitBTC is a cryptocurrency exchange platform supporting more than 100 most popular currencies, with all the trading amenities present for beginners and pro users.

Below are the steps to create an account on hitBTC

  • Login on hitBTC official page (www.hitbtc.com) and click Signup at the top right of the page.
  • The registration page will prompt for your email and password.
  • Also fill in the details with your Name, Country and Mobile Number and click on Finish Registration.
  • A confirmation email is sent on your provided email with the verification link to activate your account.
  • Click on the link sent on your email, if you do not receive an email, you can check your Spam folder.

Note:- The Link is only valid for 48 Hours.


CONGRATS! You are welcome to hitBTC.

How do I contact HitBTC Customer Support directly?

Whenever you deal anything on financial part, you always look for the way to contact the Support and service team to help on any issues you may encounter. So below is the list of all the possible way to contact with the hitBTC Live human rep.

HitBTC help desk
Contact | HitBTC Help Desk

HitBTC Help Desk Contact Details